We love our products and hope you do too and that’s why we are happy to send them out to you, wherever you are in the country. However it is important that you understand we do not operate a refrigerated service and for nationwide deliveries, non-perishable items are preferred.
We rely on couriers for nationwide orders and their schedules can often be a bit unpredictable and outside our control. Alert levels and holidays can also exacerbate things, making it even more difficult to pinpoint how long things will take. When ordering we therefore suggest applying “The Over-night Rule”: i.e. if an item is left unattended overnight, will it still be ok to consume? Here are some of our thoughts:
Meat / Dairy products – we’ve had mixed results in sending these with our couriers. Frozen meat tends to do better than chilled meat as it takes a lot longer to defrost and they act sort of as ice packs keeping the whole order chilled. We pack these in recycled polystyrene boxes with recycled ice packs.
Produce – also some mixed results, especially for leafy greens. Heartier fruits and vegetables like root veggies and citrus do fine outside of the fridge, while lettuce and kale tend to turn fairly quickly, unfortunately. We try to pack these with damp towels and food-grade paper to ensure freshness, but in the warmer months things can turn much quicker than in the colder months.
Other Refrigerated Goods – things like hummus and dairy-free products can be sent out with ice packs and extra care.
Fragile Items – these usually turn out fine, but leaks and breakage can occur. If your items arrive damaged or broken, please let us know.
Non-perishable Items – these are the safest to send with the least amount of risk. Even still, we take as much care as possible to ensure there is no damage to your products in transit.
The type of order may determine when your goods will be sent out. Perishable items will be held in our chiller over the weekend so that they get picked up earlier in the week, and thus ensuring that they do not have to sit in a holding depot over the weekend.
If you are unsure if your order will be sent with courier, feel free to email at any time: [email protected].