Here's what you need to know about our delivery service
Placing an order for Delivery
We deliver Monday, Tuesday, Wednesday and Thursday, excluding all Public Holidays.
All orders are sent from our Wellington City store. Please allow until 5pm on the delivery day for your order to arrive.
All orders are sent from our Wellington City store
Non-perishable items can be sent nationwide and take between 2-4 business days for delivery.
Orders must be placed by 6am on the day of delivery
You need to place your order by 6am of the day of delivery. Orders placed after 6am on a delivery day will be processed and sent out on the next delivery day. You can cancel your order up until 9pm, the night before the delivery day. To do so email firstname.lastname@example.org
This is NOT a refrigerated service
Customers outside of Wellington City, Porirua, Hutt and Wainuiamata should not order chilled or frozen items or those with a short shelf life (e.g. bread).
If no-one is home we leave delivery boxes by the front door
If you’d like your delivery left elsewhere, or you have particular information about delivering to your location, just state this in the Delivery Instructions box on the Check Out page.
You should receive two emails from us
The first email confirms we have received your order, and whether you have been approved for pre-authorization by your bank. The second email is sent on the morning your order is picked to confirm it has been processed.
Product availability changes seasonally.
Due to the organic nature of our stock fresh produce may be out of season and imported goods may be unavailable. Please choose ‘substitute’ or ‘do not substitute’ on the Check Out page if you’d like us to substitute items with similar types of products.
Our business is certified Carbon-Positive.
All orders in Wellington are delivered by our own van, and are carbon-neutral as we offset all our emissions in a scheme certified by Ekos.
Orders are packed in recycled cardboard boxes with newsprint wrapping where necessary. We encourage customers in Wellington City to leave the cardboard box out when the next delivery is due so we can collect and re-use it.
Sometimes damage can occur in transit. If you’re not satisfied with the condition of the goods you have received please contact the deliveries team (04 384 3314) Monday to Friday 8am to 3pm, or email@example.com, to arrange a refund or replacement.
Let us know if your delivery has not arrived by 5pm on your expected day of delivery.
We can call the courier and track your delivery progress. Commonsense will not be liable for a delay in delivery that is due to causes beyond our control.
Credit card refunds can take between 5-7 days to process. Contact the deliveries team (04 384 3314) or email firstname.lastname@example.org.
Payment is by credit or debit card only.
Your card details are safely encrypted and we will not keep details of your card number.
When you place the order online, there is a pre-authorization put on your card. This is not a charge. Payments will only be processed after your order has been picked on the morning of delivery, so you will only be charged for what you receive.
All orders have a delivery charge, the cost depends on where you live.
For a limited time get Free Delivery on all orders over $150!
Wellington Local (Central Wellington/Porirua/Upper Hutt) - $10.00
Wellington Outer Area (Paraparaumu to Fielding) - $12.50
Shorthaul (Wairarapa to Whanganui) - $14.50
Longhaul (North of Whanganui)- $15.50 per 10kg
$16.00 per 10kg
Express Pack – $5 Nationwide delivery
This option is ideal for small health and beauty products or any other items that fit in a 280mm x 210mm bubble wrap pouch.
Please allow 2 additional business days for delivery and an extra $4.75 shipping fee.
Please note: as RD addresses will generally take at least 48 hours to deliver please do NOT order perishables for these addresses.
By placing an order with Commonsense, you are indicating that you have read and understood our terms and conditions (everything written above). We reserve the right to refuse or cancel a delivery.