Here's what you need to know about our delivery service
-
Placing an Order for Delivery
-
Availability
-
Payment Process
-
Refunds
-
Delivery charges
-
Sustainability
-
Terms and Conditions
Placing an order for Delivery
Due to increased demand as a result of COVID-19 we have extended our delivery days to Monday – Friday, excluding all Public Holidays.
Orders purchased through our online store are dispatched from our Wellington City store.
We will leave your order at the door as we’re operate a no-contact delivery service.
Ordering through your Local Store
During the COVID-19 Alert Levels 3 and 4, all of our stores are providing a local delivery service, and each works slightly differently (depending on resources). All orders purchased online will usually be handled by our Wellington City store. For Kapiti Coast, and Auckland city orders you can find more information by contacting them for details on how to order.
This is NOT a refrigerated service
Customers outside of Wellington City, Porirua, Hutt and Wainuiomata should not order chilled or frozen items or those with a short shelf life (e.g. bread).
Customers outside of Wellington City must accept the risk of sending non-perishable items with courier. If you are unsure or have any questions, feel free to give us a call or email at any time:
deliveries@commonsenseorganics.co.nz (04)384 3314 ext. 5
Non-perishable items can be sent nationwide and take between 2-4 business days for delivery.
If you are unsure if your order will be sent with courier, feel free to email at any time: deliveries@commonsenseorganics.co.nz.
Unavailable Items
If some items in your order are unavailable you will not be charged for them. if you’d like to receive them at another date, you will have to place another order.
Cancelling your Order
Please email with “Cancel Order” in the subject at: deliveries@commonsenseorganics.co.nz. We reserve the right not to cancel any orders that have already been processed.
Availability
Product availability changes seasonally.
Due to the organic nature of our stock fresh produce may be out of season and imported goods may be unavailable. Please choose ‘substitute’ or ‘do not substitute’ on the Check Out page if you’d like us to substitute items with similar types of products.
Payment Process
Payment is by credit or debit card only.
Your card details are safely encrypted and we do not keep details of your card number.
Payments will only be processed after your order has been packed on the morning of delivery, so you will only be charged for what you receive.
Refunds
When you place an order with us your bank "pre-authorises" the money which makes it available for us to use if we proceed with the order. However, for anything not processed or in the event of a cancellation, your bank releases it’s pre-authorised hold on the money and it becomes available once again for use in your account.
Rather than show up on your statement as a refund, any payment to Commonsense showing on your statement should simply disappear. The time it may take to be released varies and depends on your bank.
For more information on authorisation holds please follow this link.
Delivery Charges
Free Delivery on all orders over $150!
All other orders have a delivery charge and the cost depends on where you live. In order to send the live sale to our packing system you must purchase the automated courier selection – our packing teams will always find the best option for delivery of your goods, and will only process the actual cost that is applicable to your address.
Please note, free delivery is only determined after your items have been picked and the sale finalized. If the final sale is below $150, a delivery fee will apply.
Wellington
- Wellington Local (Central Wellington/Porirua/Upper Hutt) - $10.00
- Wellington Outer Area (Paraparaumu to Fielding) - $12.50
North Island
- Shorthaul (Wairarapa to Whanganui) - $14.50
- Longhaul (North of Whanganui)- $15.50 per 10kg
South Island
- $16.00 per 10kg
Rural Delivery
Please allow 2 additional business days for delivery and an extra $4.75 shipping fee.
Please note: as RD addresses will generally take at least 48 hours to deliver please do NOT order perishables for these addresses.
Sustainability
Our business is certified Carbon-Positive.
All orders in Wellington City are delivered by our own van, and are carbon-neutral as we offset all our emissions in a scheme certified by Ekos.
Recycled Packaging
Orders are packed in recycled cardboard boxes with newsprint wrapping where necessary. We encourage customers in Wellington City to leave the cardboard box out when the next delivery is due so we can collect and re-use it.
Acceptance of Terms and Conditions
By placing an order with Commonsense, you are indicating that you have read and understood these terms and conditions as set out on this page. They represent the contractual terms between us governing any online transaction and are legally binding. We reserve the right to refuse or cancel a delivery at any time.
