Our Delivery Service

 

Here's what you need to know about our delivery service

  1. Placing an Order for Delivery

  2. Availability

  3. Sustainability

  4. Delivery charges

  5. Something wrong?

  6. Acceptance of terms and conditions

home delivery

 van 001      Placing an order for Delivery

  • We deliver Monday, Wednesday and Friday, excluding all Public Holidays.

All orders are sent from our Wellington City store. Please allow until 5pm on the delivery day for your order to arrive.

  • All orders are sent from our Wellington City store.

Non-perishable items can be sent nationwide and take between 2-4 business days for delivery. 

  • Orders must be placed by 9pm the night before delivery.

Orders placed on a delivery day will be processed and sent out on the next available delivery day. You need to place your order by 9pm, the night before the relevant delivery day.

You can cancel your order up until 9pm, the night before the delivery day.  To do so email deliveries@commonsenseorganics.co.nz

  • This is NOT a refrigerated service.

Customers outside of Wellington City, Porirua, Hutt and Wainuiamata should not order chilled or frozen items or those with a short shelf life (e.g. bread).

  • If no-one is home we leave delivery boxes by the front door. 

If you’d like your delivery left elsewhere, or you have particular information about delivering to your location, just state this in the Delivery Instructions box on the Check Out page.

  • You should receive two emails from us.

The first email confirms we have received your order, and whether you have been approved for pre-authorization by your bank. The second email is sent on the morning your order is picked to confirm it has been processed.

Availability

Product availability changes seasonally.

Due to the organic nature of our stock fresh produce may be out of season and imported goods may be unavailable. Please choose ‘substitute’ or ‘do not substitute’ on the Check Out page if you’d like us to substitute items with similar types of products.

Badge Carbon Positive    Sustainability

Our business is certified Carbon-Positive.

All orders in Wellington are delivered by our own van, and are carbon-neutral as we offset all our emissions in a scheme certified by Ekos. Orders are packed in recycled cardboard boxes with newsprint wrapping where necessary. We encourage customers in Wellington City to leave the cardboard box out when their next delivery is due so we can collect and re-use it.

Recycled Packaging

Orders are packed in recycled cardboard boxes with newsprint wrapping where necessary.  We encourage customers in Wellington City to leave the cardboard box out when the next delivery is due so we can collect and re-use it.

Something wrong?

Sometimes damage can occur in transit. If you’re not satisfied with the condition of the goods you have received please contact the deliveries team (04 384 3314) Monday to Friday 8am to 3pm, or deliveries@commonsenseorganics.co.nz, to arrange a refund or replacement.

Let us know if your delivery has not arrived by 5pm on your expected day of delivery.

We can call the courier and track your delivery progress. Commonsense Organics will not be liable for a delay in delivery that is due to causes beyond our control.

Credit card refunds can take between 5-7 days to process. Contact the deliveries team (04 384 3314) or email deliveries@commonsenseorganics.co.nz.

 credit card     Delivery Charges

Payment is by credit or debit card only.

Your card details are safely encrypted and we will not keep details of your card number.

When you place the order online, there is a pre-authorization put on your card. This is not a charge. Payments will only be processed after your order has been picked on the morning of delivery, so you will only be charged for what you receive.

All orders have a delivery charge, the cost depends on where you live.  

Wellington City

Porirua (including Whitby, Plimmerton and Pukerua Bay)

Hutt Valley (including Eastbourne and Wainuiomata)

  • $8.25 for 25kg

  • Same day delivery

Kapiti Coast/Wairarapa

  • $12.59 for 25kg

  • Same day delivery for major urban areas and drop-off depots

  • Overnight for other addresses

Palmerston North/Wanganui

  • $13.59 for 15kg

  • Same day delivery

 Southern Hawkes Bay/Manawatu

  • $13.59 for 15kg

  • Overnight delivery

 Upper North Island         

  • $13.99 for 10kg

  • Overnight delivery

 Christchurch/Blenheim/Nelson

  • $13.29 for 5kg

  • $17.39 for 10kg

  • Overnight delivery

South Island outside of the cities mentioned above

  • $13.29 for 5kg

  • $17.39 for 10kg

  • Two day delivery

Rural delivery

  • Extra $5.70

  • Extra one-two days delivery time

Please note: RD addresses will take at least one more day to deliver to, so do not order perishables for these addresses.

 

Excess weight (charged for every 5kg above the stated limits)

  • $3.19 for upper North Island (Napier and above)

  • $5.49 for South Island

If you'd like to order more than the weight limits stated above simply place your order for what you'd like and we'll contact you if an excess sticker is required.  

 

Acceptance of Terms and Conditions

If you place an order with Commonsense Organics this indicates you have read and understood our terms and conditions (everything written above).  We reserve the right to refuse or cancel a delivery.

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