Kia ora and may this message find you well,
We here at Commonsense are doing everything we can to ensure that people in need continue to have access to our highest quality goods. This means we are trying to take every precaution necessary for your safety, and doing our best to fill your orders according to our stock and availability. We understand that many of you are in circumstances necessitating your isolation, and we ask that any non-isolated customers to please consider visiting our stores during our opening hours.
Everyday has brought new updates and emergency changes to our procedure, and we will try our best to keep you informed about our operations. This page will stay updated for you, so please check back periodically.
Latest as of 24/3/20:
Unfortunately we will not be recording any new standing or ongoing orders, which means each order must be processed as a new sale from our site. We understand that is a little less than ideal, but this way we can ensure you’re only getting what you need at any given time.
Please expect delays on all orders. Currently we're backed up by about 5 days. Our apologies for the wait, we pack your goods from our Wellington shop, and due to recent surges we are on back-order for much of our supply. We are trying our very hardest to make sure all orders get filled, but please be patient with us as we await new supply to arrive.
Our priorities will be to serve our at-risk demographic first, meaning any elderly or immune-compromised customers. If you are making an online order, please indicate in the notes section at checkout that you have any special needs. We cannot guarantee anything at this stage, but we will try and see that you get the very essentials.
Many of you are first-time customers, and we welcome you to our online service. If you are having any issues, please see our delivery frequently asked questions page.
We are a team of individuals who care about the issues that affect us all, and our purpose is to serve our community. Together we will keep one another safe, healthy, and at peace.
(04) 384 3314